Frequently asked questions
Orders, payments, delivery, returns and product help — answered.
Orders & products
Are your products genuine?
Yes. Sehat Cart sells branded, sealed medical accessories, equipment and healthcare supplies sourced from authorised distributors and trusted suppliers. Every order is checked before it is packed.
Do I need a prescription to order?
No. We sell non-prescription medical devices and healthcare supplies such as BP monitors, thermometers, nebulizers, supports and mobility aids. We do not sell prescription medicines. If your doctor has recommended a specific device, send us the details and we will match it.
How do I choose the right size for a support or brace?
Each product page lists the size chart where available. If you are unsure, WhatsApp us your measurements (for example, knee or waist circumference) and we will suggest the right size before you order.
Can clinics, pharmacies or care homes order in bulk?
Yes. Send us your product list on WhatsApp or email and we will share a single quote including delivery.
Payment
Which payment methods do you accept?
We accept Easypaisa and JazzCash mobile wallets through our secure Simpaisa checkout. Choose your wallet at checkout, enter your wallet number and approve the payment request on your phone with your MPIN.
Is paying online safe?
Yes. Payments are processed securely by our payment partner Simpaisa. Sehat Cart never sees or stores your wallet MPIN or PIN.
My payment failed — what should I do?
Check that your wallet has enough balance and that you approved the request within the time limit, then try again. If money was deducted but your order did not confirm, WhatsApp us your order number and wallet number and we will sort it out.
Delivery
Where do you deliver?
We deliver across Pakistan through trusted courier partners. Customers in Gujranwala can also visit our shop.
How long does delivery take?
Usually 2–4 working days for major cities and 3–6 working days for other areas after your order is confirmed. (EDIT: adjust to your courier timelines.)
How much is the delivery charge?
The delivery charge is shown at checkout before you pay. (EDIT: add your flat rate or free-delivery threshold here.)
How can I track my order?
Once your order is dispatched we share the tracking number by SMS, WhatsApp or email. You can also message us your order number at any time.
Returns & warranty
Can I return a product?
Unused items in original, sealed packaging can be returned within 7 days of delivery. For hygiene and safety reasons, opened personal-care items (for example, masks, gloves, adult care products, nebulizer masks, test strips and lancets) cannot be returned unless they arrive damaged or faulty. (EDIT: confirm your return window.)
What if my item arrives damaged or faulty?
Please share a photo or short video within 48 hours of delivery and we will arrange a replacement or refund.
Do devices come with a warranty?
Many electronic devices such as BP monitors, thermometers and nebulizers carry a manufacturer or seller warranty — the warranty period is mentioned on the product page. (EDIT: confirm warranty terms per brand.)
How are refunds paid?
Approved refunds are sent back to the same Easypaisa or JazzCash wallet, usually within 5–7 working days.
About us
Who runs Sehat Cart?
Sehat Cart is a healthcare supplies store based in Gujranwala, built in partnership with Hendrix Technologies, who power our online store and secure payments.
How can I contact you?
Call or WhatsApp 0312 3739980, email fragrancefable.shop@gmail.com, or visit us at Shop #102, 1st Floor, Jalil Plaza, Kutchery Road, Highway Officers Colony, Civil Lines, Gujranwala.
Is this medical advice?
No. Product information on this site is for general guidance only. Always follow the advice of your doctor or healthcare professional, and read the instructions that come with each device.